{"id":56599,"date":"2026-10-15T05:24:36","date_gmt":"2026-10-15T05:24:36","guid":{"rendered":"https:\/\/www.carmatec.com\/?page_id=56599"},"modified":"2026-10-15T05:26:56","modified_gmt":"2026-10-15T05:26:56","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.carmatec.com\/sv\/refund-cancellation-policy\/","title":{"rendered":"Refund and Cancellation Policy"},"content":{"rendered":"
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Refund and Cancellation Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Carmatec provides custom technology, consulting, development, and managed services for businesses. This policy explains how we handle service cancellations and refund requests.<\/p>

1. Scope and Applicable Agreements<\/h2>

This policy applies to services purchased directly from Carmatec. The Carmatec entity identified in your proposal, invoice, or service agreement is responsible for your engagement.
Where a signed agreement, statement of work, or accepted proposal specifies different cancellation or refund terms, those terms take precedence, subject to applicable law.
Products or services supplied under separate subscription or service-specific terms are governed by those terms.<\/p>

2. Project Cancellation<\/h2>

Clients may request cancellation by providing written notice to their Carmatec account manager or designated project contact. Cancellation takes effect in accordance with the applicable agreement.
Before work begins:<\/b> Advance payments may be refunded after deducting any documented preparation work and non-recoverable costs authorised under the engagement.
After work begins:<\/b> Fees remain payable for work performed up to the effective cancellation date, including discovery, planning, design, development, consulting, and project management. Work in progress will be assessed using the pricing basis in the applicable agreement.
Any remaining advance payment will be assessed for a refund after these amounts and other agreed commitments have been reconciled.<\/p>

3. Milestone Payments<\/h2>

Payments for completed and accepted milestones are generally non-refundable, except where the applicable agreement or law provides otherwise.
If a deliverable does not meet the agreed requirements, please notify your project contact with details of the issue. We will review the concern and address it through the correction, acceptance, and dispute-resolution procedures in your agreement.
Requests for additional features or changes outside the agreed scope are handled separately.<\/p>

4. Recurring Services and Dedicated Resources<\/h2>

For maintenance, managed IT, marketing retainers, dedicated teams, and other recurring engagements, cancellation is subject to the notice period and minimum commitment in your agreement.
Where no notice period is specified, 30 calendar days\u2019 written notice is required. Services and applicable charges continue during the notice period unless otherwise agreed in writing.
Refunds for prepaid periods after the effective cancellation date will be assessed against the agreement, services delivered, and any expressly agreed capacity reservations or minimum commitments. Unused hours within an active billing period are not automatically refundable.<\/p>

5. Third-Party Costs<\/h2>
Third-party expenses authorised for your engagement\u2014such as domains, hosting, cloud usage, software licences, paid APIs, and advertising spend\u2014are refundable only to the extent they can be recovered from the relevant provider.
Any recoverable amount will be included in the final reconciliation. Deductions will be explained, and the same cost will not be charged twice.
6. Refund Eligibility
A refund may be due where:<\/div>