Customer Support Solutions
Well-organized and effective client service is a key to differentiate success or failure for any firm. With acquiring a new client becoming more tedious and expensive than to do repeat business with a current client, the need for a right contact center solution becomes more inherent. Carmatec’s customer service software connects customers and clients to information and one another to deliver a good service experience on any service channel. The following features are a trademark of the services we provide
- The Customer support software we build is highly customizable, so your customers feel right at home with the design.
- Instantly convert support emails into tickets.
- Keep track of customer issues in threaded form so that you see them as they happen!
- Automatic notices are issued as soon as ticket SLA time starts expiring.
- Comprehensive Interaction Cycle.
- Reply directly from your mail.
These are just a few customizable options that have been highlighted here. Your customization requirements can be anything, and, we will ensure that we get it done for you! Let us work for you and we’ll build your brand equity with each customer touch point and transform service to sales.