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Our Services

Application Maintenance Services

In today’s environment, businesses are highly dependent on IT systems for day-to-day operations. All of the complex business processes are supported on computer software and hardware. However, just as people are susceptible to making mistakes, software and hardware make errors, too. Therefore, every company must have application support and maintenance, to ensure that these business applications run successfully and are error free.

Carmatec is one stop solution for all your needs as, we provide affordable and reliable post-delivery application support and maintenance services covered under strict SLA. You can rely on us for all your needs once your application goes live and just focus on generating more business for your application. Our excellent Business analysis, project/product development and development support and maintenance services adds a 5 start to our services. We will provide you the best options in order to assist you in application development support and maintenance. With a dedicated Support & Maintenance team, we have amassed significant and direct experience in the application support and maintenance of complex applications.

Application Support and Maintenance is an important element towards enhancing and extending the life of the applications. Carmatec’s application support service ensures your business applications are managed and operated seamlessly to provide secure and high performance platform. Our comprehensive set of frameworks, proven methodologies, 24/7 support, process compliance and domain expertise help enable our customers to achieve:

  • Faster time-to-market.
  • Improved operational efficiency and reduced cost by decreasing the number and duration of business-critical application outages.
  • Best utilization of improved productivity for strategic initiatives.

Carmatec’s Application Maintenance Services – Highlights

  • VisionCarma, our key differentiator, stringently looks into the performance of developers and this helps us track their work on a regular basis. Thereby, increasing productivity and decreasing bugs in application.
  • Application bug fixes.
  • Ongoing Application Maintenance and Management.
  • Root-cause analysis and trouble shooting.
  • Performance Testing Services.
  • Expert team of highly qualified software developers and testers.
  • Tracking the SLAs norms jointly with customer.
  • Capturing the knowledge gained in the issue resolution for effective usage later.
  • 24/7 help desk support

Support level Role 

We determine support levels and response time required, after rigorous consultation with client. Here is a demo example-

  • Level 1: Issues which needs immediate attention and response time is immediate to less than 4 hours.
  • Level 2: Issues which should be resolved in 4-24 hours.
  • Level 3: Issues which should be resolved in 24-72 hours.
  • Level 4: Issues which can be resolved within 10 days.

We are capable of providing the following production support services to customers for the business critical applications with stringent SLAs for response, work around and resolution of issues.

  • 24 hours x 7 Days a week.
  • 16 hours x 5 Days a week.
  • 08 hours x 5 Days a week.

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